Returns & Exchanges

At Bike Mart, we want you to ride with confidence, which is why we offer a 30-day return policy on all bikes, gear, and accessories. If your purchase doesn't meet your performance needs, we are here to help with a hassle-free exchange or full refund.

Return Process

• 1.
  Initiate Your Return

  Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all tags are attached and any tools or manuals are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your box before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned equipment at our warehouse, we will process your refund to your original payment method within 5-7 business days.